Enhancing Student Experience
19 Nov 2009
Held at Hilton London Metropole

This conference brought together higher education leaders to examine how to manage and exceed students' expectations in a challenging climate.

Programme
10:00
Mike Baker, Broadcaster and journalist and member Policy Review editorial board
Welcome and introduction from conference chair

10:10
Professor Shirley Pearce CBE, Vice-Chancellor, Loughborough University
Student Experience, Quality and Funding

10:30
Wes Streeting, President, National Union of Students
Students: consumers or co-producers? Getting value for money?

10:50
Questions and discussion: Session 1
11:10
Refreshments, networking and exhibition
11:40
Simon Wright, Director of Student Services, University of Swansea and Chair, AMOSSHE
The role and reach of student services

12:00
Professor Janice Kay, Senior Deputy Vice-Chancellor, University of Exeter and Chair, 1994 Group Student Experience Policy Group
Launch of 1994 Group research report - giving graduates the edge in the job market - co-curricular activities

12:20
John Hayes MP, Shadow Minister for Lifelong Learning, Further and Higher Education
Keynote address

12:40
Panel discussion: Session 2
Speakers to be joined by: Aaron Porter, Vice President (Higher Education), National Union of Students Leslie Currie, Senior Project Officer, Supporting Professionalism in Admissions

12:50
Buffet Lunch, exhibition, networking
13:50
Phil Willis MP, Chairman, Innovation, Universities, Science and Skills Committee
Afternoon keynote: Students and universities

14:05
Phil Willis MP question and answer session
14:10
Professor Paul Ramsden, Chief Executive, Higher Education Academy
A better student experience

14:30
Panel discussion: Session 3
Contributors include: Tricia King, Pro-Vice-Master Student Experience, Birkbeck, University of London Christine Fyfe, Pro-Vice-Chancellor with special responsibility for students, University of Leicester Keith Zimmerman, Director of Student Administration and Services, University of Oxford John Herrmann, Director of Product Development, BPP College of Professional Studies

14:50
Refreshments, exhibition and networking
15:10
Knowledge Café Sessions: enhancing every aspect of the student journey
Session A: Aspects of the experience

15:55
Knowledge Café Sessions: enhancing every aspect of the student journey
Session B: Focusing on students