Enhancing the Student Experience
11 Nov 2010
Held at Inmarsat Conference Centre, London and at our Satellite hub at St Helens College, Merseyside.

Set in the context of significant government efficiency savings and the Browne review of funding and fees, this conference brought together higher education leaders to examine how to manage and exceed students' diverse expectations.

Programme
09:50
Mike Baker Broadcaster and Journalist
Welcome and introduction from conference chair

09:55
Professor David Eastwood, Vice-Chancellor and Principal, University of Birmingham
The Browne Review proposals – making student choice a reality

10:15
Aaron Porter President, National Union of Students
Browne and beyond - implications for the students and the student experience

10:35
Questions and discussion
10:50
Mary Curnock Cook OBE Chief Executive, UCAS
Transparent and accurate information - towards admissions

11:10
Professor Paul Wellings, Vice-Chancellor, University of Lancaster and chair 1994 Group
Student experience, quality, funding

11:40
Refreshments, networking and exhibition
12:00
Key Issue Seminar 1: Building an applicant experience strategy – integrating pre-entry and transition engagement
Dan Shaffer, Senior Policy Officer, Supporting Professionalism in Admissions (SPA)

12:00
Key Issue Seminar 2: Teaching international students
Janette Ryan, Director, Teaching International Students Project, Higher Education Academy

12:00
Key Issue Seminar 3: Learning from and understanding your students – the key to partnership and co-production
Derfel Owen, Development Officer (Students and Enhancement), Quality Assurance Agency for Higher Education

12:00
Key Issue Seminar 4: Consuming or shaping one’s education: the role of the student voice
Gwen van der Velden, Director, Learning and Teaching Enhancement, University of Bath

12:00
Key Issue Seminar 5: Developing student contracts
Professor Janice Kay, Deputy Vice-Chancellor, University of Exeter Jonnie Beddall, President, University of Exeter Student Guild

12:50
Buffet lunch, networking and exhibition
13:00
Lunchtime Masterclass: Developing partnerships with alumni relations
Gretchen Dobson, Senior Associate Director, Domestic and International Programs Office of Alumni Relations, Tufts University

13:50
Dr Stephen Jackson, Director of Reviews, Quality Assurance Agency for Higher Education (QAA)
What is quality – measuring and rewarding it

14:10
Dr Andrew West Director of Student Services, University of Sheffield and chair AMOSSHE – the Student Services Organisation
Understanding the value and impact of services that support students

14:30
Elizabeth Munro UK Academic and Operations Director, INTO University Partnerships
Investing in the student experience for student success

14:50
Professor Craig Mahoney Chief Executive, Higher Education Academy
Pride of place - teaching in UK higher education

15:10
Questions and discussion: Session 3
15:20
Refreshments, networking and exhibition
15:40
Key Issue Seminar 6: Session 4 Graduate employability
Dr Russ Clark, Head of Careers Service, University of Surrey

15:40
Key Issue Seminar 7: Session 4 Better information for prospective students
Dr Harriet Dunbar-Morris, Senior Policy Officer, 1994 Group Kevin Thomas, GoSLuRP Project Manager, Goldsmiths, University of London

15:40
Key Issue Seminar 8: Session 4 Support for early career researchers
Anne Goodman, Hub Manager, Vitae SWW Hub; Graduate Schools Office, Cardiff University

15:40
Key Issue Seminar 9: Session 3 Strategies to aid transition into HE for part-time and mature students
Angela Dierks, Head of My Birkbeck Student Services, External Relations, Birkbeck, University of London

15:40
Key Issue Seminar 10: Session 4 The importance of student experience feedback - the NSS highlights
Sami Benyahia, Director Higher Education Research, Ipsos MORI

16:30
Close of conference