Improving International Student Experience
28 Jan 2011
3rd Annual Conference. Enhancing the academic offer; overcoming obstacles. Held at Westminster Studio and at our Leeds Satelite Hub. Scroll down to book.

This conference addressed all the key-issues of maintaining and exceeding international students’ expectations, targeted marketing and recruitment campaigns and the use of technology to monitor applicants and progress of students.

Programme
09:55
John O’Leary, Editor, Policy Review
Welcome and introduction by conference chair

10:00
Paul Marshall, Executive Director, 1994 Group
The shifting landscape of global higher education

10:20
Anne-Marie Martin, Director of the Careers Group, University of London; President, Association of Graduate Careers Advisory Services (AGCAS)
Career advice and support for overseas students

11:00
Questions, comments and discussion: Session 1
11:20
Refreshments, networking and exhibition
11:50
Dr Laura Bellingham, Development and Enhancement Group, Quality Assurance Agency (QAA)
Sector guidance: managing the experiences of international students

12:05
Sami Benyahia, Research Director, Ipsos Mori
The international student experience: NSS student survey results

12:20
William Archer, Director, i-graduate
Benchmarking the global international student experience; how does the UK compare?

12:35
Christina Yan Zhang, International Students Officer, National Union of Students (NUS)
The experience of an international student

12:50
Questions, comments and discussion: Session 2
13:00
Buffet lunch, networking and exhibition
14:00
Jeremy Oppenheim, Director and National Lead for Temporary Migration, UK Border Agency
Reducing net migration: How will this impact on international students?

14:15
Question and answer: Jeremy Oppenheim, Director and National Lead for Temporary Migration, UK Border Agency
14:20
Pre-arrival support for students: Development of an on-line package
Dr David Stevens, Head of the International Office, University College London Shelley Webster, International Student Welfare Advisor, University College London

14:40
Tim O’Brien, Director of Student Experience, INTO University Partnerships
International Students: managing expectations or delivering experience?

15:00
Dr Dave Burnapp, National Teaching Fellow, Northampton Business School, The University of Northampton
The growth of trans-national programmes Distance learning; different cultures of learning

15:20
Questions, comments and discussion: Session 3
15:30
Refreshments, networking and exhibition
15:50
Seminar 1: Establishing a student’s true intent to study
Dr Lawrence Watson, Qualifications Advisor/Senior Inspector, ASIC

15:50
Seminar 2: Digital and Social Media in International Student Recruitment
Richard Badley, Director, Educate-Direct

15:50
Seminar 3: Working with overseas agents
Chris Chang, Director of Academic Services, Brunel International

16:35
Professor Elspeth Jones, International Dean and Professor of the Internationalisation of Higher Education; Co-Director of CAPRI (Centre for Academic Practice and Research in Internationalisation), Leeds Metropolitan University
Internationalisation and the student voice