Local Accountability & Governance
29 Nov 2011
Understanding control, risk, scrutiny and leadership in alternative service models Westminster Studio, London SW1

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Programme
09:50
Michael Burton Editorial Director, The MJ
Welcome and introduction from the conference chair

10:00
Baroness Hanham CBE Parliamentary Under Secretary of State, Department for Communities and Local Government
Keynote address: Accountability and localism

10:15
Jessica Crowe Executive Director, Centre for Public Scrutiny
Accountability, transparency and involvement: achieving value for money and customer insight

10:30
Paul O'Brien Chief Executive, Association of Public Service Excellence
Understanding new models of service delivery and its impact on effective governance

10:45
Questions and discussion: Session 1
11:00
Refreshments, networking and exhibition
11:30
Ged Fitzgerald Chief Executive, Liverpool City Council
Sharing whilst maintaining control over quality services

11:55
Questions and Discussion Ged Fitzgerald
12:10
Dr Jane Martin Local Government Ombudsman and Acting Chair, Commission for Local Administration in England
Ensuring accountability for service failure

12:30
Panel Discussion: Session 2
1. Where will accountability for outsourced/shared services lie? 2. Does mutualisation strengthen or weaken scrutiny and accountability Danielle Proctor, Corporate Director, Transformation, Efficiency and Capability Development, Local Partnerships; To be joined by session speakers

13:00
Buffet lunch, networking and exhibition
13:00
Interview with Michael Burton
14:00
Key issue seminar 1: The role and new skills needed by the elected member
Paul O'Brien, Chief Executive, Association of Public Service Excellence

14:00
Key issue seminar 2: Managing complaints in an era of budget constraints and new service models
Michael King, Deputy Ombudsman, Local Government Ombudsman

14:00
Key issue seminar 3: Making accountability work in mutualisation and social enterprise
Danielle Proctor, Corporate Director, Transformation, Efficiency and Capability Development, Local Partnerships

14:45
Refreshments, networking and exhibition
15:10
Cllr Stephen Greenhalgh Leader, London Borough of Hammersmith & Fulham
Afternoon keynote: Managing shared management between councils and services

15:30
Professor Colin Copus Professor of Local Politics, Local Governance Research Unit
Maintaining local democratic governance through inspection

15:50
Ben Page Chief Executive, Ipsos MORI
Effective communication: understanding the needs of customers

16:10
Panel discussion: Session 4
1. Are there changes beyond the Localism Bill which public bodies need to introduce to ensure accountability? 2. Does outsourcing services weaken the power of local government? Session speakers

16:30
Close of conference